Terms of service

These terms govern your use of Qumira, provided by Qumira, a sole proprietorship("we", "us"). By creating an account or using the service, you agree to them. If you're agreeing on behalf of a practice or organisation, you confirm you have authority to bind it.

Qumirais software that helps practitioners turn a visit note into a clear, branded, trackable care plan that a patient or an animal's owner can follow, log progress against, and message you through. It supports both human physio and animal practices.

Qumira helps you draft plans, but it does not provide medical, veterinary or other professional advice and is not a substitute for your professional judgement. You are responsible for the clinical content of every plan you review and publish.

You must provide accurate registration details, keep your credentials secure, and are responsible for activity under your account. The service is intended for practitioners and their teams, and you must be able to form a binding contract to use it. [confirm eligibility / minimum age] We may review early-access applications individually and decline or suspend accounts. [confirm]

You agree not to:

• break the law or infringe others' rights when using the service;
• upload content you have no right to use, or that is harmful or unlawful;
• attempt to disrupt, reverse-engineer, or gain unauthorised access to the service or its data;
• misuse the service to send spam or to send plans or messages to people without an appropriate basis to do so.

As between you and us, you (and your practice) retain ownership of the content you put into Qumira — your notes, plans and client records. You grant us the limited rights needed to host and process that content to provide the service.

You are responsible for having an appropriate basis to enter patient or owner data and to share plans with them. Our handling of personal data is described in the Privacy notice, and a data-processing agreement may apply. [confirm DPA]

Qumira is currently in early access. Any fees, trial terms and billing arrangements will be those set out on our pricing page (when available) or otherwise agreed with you in writing. Unless stated otherwise, fees are exclusive of taxes, and any paid plan renews until cancelled. [confirm commercial terms — billing cycle, taxes, refunds, renewal]

We work hard to provide a reliable service, but to the extent permitted by law the service is provided "as is" and "as available", without warranties of any kind, whether express or implied. We do not warrant that it will be uninterrupted, error-free, or fit for a particular purpose. [confirm]

To the maximum extent permitted by law, we will not be liable for indirect or consequential loss, or for loss of profits, revenue or data, and our total liability arising out of or in connection with the service will be limited. [TODO confirm liability cap and any non-excludable liabilities]

You may stop using Qumira and close your account at any time. We may suspend or terminate access if you breach these terms or where reasonably necessary to protect the service or others. On termination, you may export your data within a reasonable period, after which we may delete it in line with the Privacy notice. [confirm export window]

We may update these terms from time to time. If we make material changes, we'll take reasonable steps to let you know, and continued use after changes take effect means you accept the updated terms. [confirm notice method]

These terms are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction, subject to any mandatory consumer protections that apply to you in your own country (for example, South Africa). [confirm governing law with counsel]

Questions about these terms? Email us at hello@qumira.app.